亚马逊要求卖家在7天之内提供HRIPT/RIPT（人体重复性损伤性斑贴试验）测试和 COA（分析证书）的文件

原因是有客户投诉了亚马逊买家的产品使用后被灼伤皮肤并且起了皮疹。 

这个是的原件:

"Hello Team

It has come to the attention of our Product Safety department that a concern has been lodged regarding a product sold by you.

The complaint is regarding is as follows:

Product burn my skin. Gave me rash.

Product Safety asks that you please respond to the above concern by taking the following steps:

MOST IMPORTANT: Submit all relevant safety testing data and certification for the item. We ask you include testing specifically relating to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.

We will need documentation showing the product has gone under the HRIPT/RIPT (Human Repeat Insult Patch Test) testing and COA (Certificate of Analysis). If you have questions about the appropriate standards for the product, please consult with the laboratory directly.

Please note:

If the above documentation request is not completed in entirety within 7 days the case will be closed and the ASIN will be suppressed."

大意是：

“你好，

来自  团队的问候。

我们的产品安全部门已经注意到您销售的产品存在问题。

投诉内容如下：

产品灼伤我的皮肤。给了我皮疹。

产品安全要求您通过采取以下步骤来回应上述问题：

最重要：提交该项目的所有相关安全测试数据和证明。我们要求您提供与相关事件相关的测试。如有任何疑问，请参阅随附的《产品合规指南》的文字文件。请注意：MSDS 不足以进行安全测试。

我们将需要证明该产品已通过 HRIPT/RIPT（人体重复损伤补丁测试）测试和 COA（分析证书）的文件。如果您对产品的适用标准有疑问，请直接咨询实验室。

请注意：

如果上述文件请求未在 7 天内完整完成，案件将被关闭，ASIN 将被取消。”

即使开CASE解释之后亚马逊仍然还是需要提交这个

买家没有办法，这个listing的库存太多了，然后咨询了我，加急在规定的时间内给他出了。

这个测试之前很多卖家都没有听过，